1. General Principle
NxtRecharge acts as a payment facilitation intermediary between users and telecom operators / BBPS billers. Once a transaction is successfully submitted and a success confirmation is received, it is considered complete and cannot be cancelled or reversed. Refunds are issued ONLY in the specific circumstances defined below.
2. When Refunds ARE Applicable
2.1 Failed Transaction — Money Deducted, Service Not Delivered
| Service | Standard Processing Time | Refund Trigger |
|---|---|---|
| Mobile Recharge | 0–15 minutes | Not credited after 2 hours |
| DTH Recharge | 0–30 minutes | Not credited after 3 hours |
| BBPS Electricity / Gas / Water | 0–24 hours | Not credited after 48 hours |
| BBPS Broadband / Loan EMI / Insurance | 0–48 hours | Not credited after 72 hours |
2.2 Double Deduction
If your account is charged twice for a single transaction due to a technical error, the extra amount will be refunded in full within 5–7 business days.
2.3 Wrong Plan or Amount Due to System Error
If our system processes a different plan or amount than what you selected due to a fault on our side, a full refund will be issued. This does NOT cover user error.
3. When Refunds Are NOT Applicable
- You entered the wrong mobile number, DTH subscriber ID or consumer number
- You selected the wrong recharge plan or wrong operator
- Transaction failed due to insufficient balance in your bank account
- Operator-side delay outside NxtRecharge's control
- You cancelled the transaction yourself after initiating payment
- Reward Wallet cashback used against a transaction — non-refundable once used
4. Cancellation Policy
You may cancel a transaction at any time before clicking 'Confirm & Pay'. Once payment is authorised, the transaction cannot be cancelled — recharge and bill payment requests are submitted to operator/biller networks in real-time and cannot be recalled.
5. Refund Process — Step by Step
- Sign in and go to 'Transaction History'
- Find the affected transaction and raise a refund request
- Select the reason and describe the issue
- Our team investigates within 2 business days
- Refund decision communicated within 5–7 business days
- Approved refund credited to the original payment method within 7–10 business days
Alternatively, email info@laraware.com with your registered mobile number, transaction ID and a brief description of the issue.
6. Refund Timeline by Payment Method
| Payment Method | Refund Timeline |
|---|---|
| UPI | 2–7 business days (via Razorpay) |
| Debit / Credit Card | 5–10 business days (via Razorpay) |
| Net Banking | 5–7 business days (via Razorpay) |
7. Reward Wallet — Refund Handling
- Cashback earned on a transaction is reversed if that transaction is successfully refunded
- Reward Wallet balance already redeemed for a purchase cannot be refunded
8. Escalation
- Email info@laraware.com with your ticket number and 'ESCALATION' in the subject line
- Our Grievance Officer will respond within 7 business days
- If unresolved, you may approach the Consumer Disputes Redressal Commission under the Consumer Protection Act 2019 — see our Grievance Redressal Policy
Contact Us
| Legal Entity | Laraware Private Limited |
| Product | NxtRecharge |
| General / Support / Privacy / Grievance | info@laraware.com |
| Phone | +91 0731-462-1515 |
| Registered Address | B-2/64, Vibhutikhand, Gomtinagar, Lucknow, Uttar Pradesh, India, 226010 |
| Jurisdiction | Courts at Lucknow, Uttar Pradesh, India |
Last updated: 15 April 2026. We reserve the right to update this policy at any time. Material changes will be notified to registered users.